Salesforce®

A Culture Of Innovation Excellence
Salesforce® CRM Suite

The Salesforce platform’s power allows marketing, sales, commerce, service, and IT teams to truly focus on delivering exceptional customer experiences.

As well as being an established Salesforce Consulting Partner, we are also a certified Salesforce B2C and B2B Commerce Cloud Partner.

  • Salesforce Service Cloud
    • Customer service & after-sales process implementation
    • Automized generation of cases from web-to-case, email-to-case, CTI, social
    • Activation + configuration: omnichannel routing, Knowledge, Macro, Live Agent
  • Salesforce Marketing Cloud
    • Customer segmentations using Audience Builder, Automation Studio e SQL Query
    • “Triggered” + one-shot customer journeys: email, SMS, IM, social media, tasks
    • Templates and dynamic content using Content Builder
    • Campaign automation
    • Channel-specific campaigns
    • Customer journey management
    • Data protection
  • Salesforce Commerce Cloud
    • Unified customer experiences
    • Built-in “test and learn” capabilities
    • E-commerce model integration with leading online purchasing management systems: PSP, couriers, PIM-DAM, Google Analytics, SEO
    • Integration with Salesforce Payment (Stripe) and Salesforce Order Management
    • Digital marketplace and social media integration - experience in complex international markets
    • Salesforce B2C Business Manager for decision-making about product visibility on the storefront and market strategies
  • Salesforce Sales Cloud
    • Lead capture & conversion
    • Reports & dashboard
    • Sales process automation: Lead → contact/account → opportunity → quote (with CPQ) → contracts → orders
  • Mulesoft
    • Data Integration flows between systems and touchpoints within varying network infrastructures (internet/ intranet)
    • Creation of actionable data insights

* Salesforce® and others are trademarks of salesforce.com, inc, and are used here with permission.