Salesforce®

A culture of innovation excellence
Salesforce® CRM Suite

This suite delivers personalized customer journeys based on enterprise and customer data. It is powered by an intelligent marketing platform focused on driving company growth by acquiring new customers and engaging with existing ones.

We are a registered Salesforce® partner and have in-depth knowledge of the Salesforce® CRM Suite:

  • Salesforce® Sales Cloud
    • Lead capture & conversion
    • Reports & dashboard
    • Sales process automation: Lead → contact/account → opportunity → quote (with CPQ) → contracts → orders
  • Salesforce® Marketing Cloud
    • Customer segmentations using Audience Builder, Automation Studio e SQL Query
    • “Triggered” + one-shot customer journeys: email, SMS, IM, social media, tasks
    • Templates and dynamic content using Content Builder
    • Campaign automation
    • Channel-specific campaigns
    • Customer journey management
    • Data protection
  • Salesforce® Service Cloud
    • Customer service & after-sales process implementation
    • Automized generation of cases from web-to-case, email-to-case, CTI, social
    • Activation + configuration: omnichannel routing, Knowledge, Macro, Live Agent
  • Salesforce® Commerce Cloud
    • E-commerce + data integration processes: stock flows, prices + product catalogues
    • Payment method + distribution system integration
    • Marketplace integration + order management systems
  • Mulesoft
    • Data Integration flows between systems and touchpoints within varying network infrastructures (internet/ intranet)
    • Creation of actionable data insights

* Salesforce®, Sales Cloud and others are trademarks of salesforce.com, inc, and are used here with permission.