Customer Experience Management
We focus on experiences that help companies attract, acquire, and retain customers. Our combination of data-driven design, architecture, and technical expertise increases engagement and ensures long-term customer loyalty.
- Marketing automation
- Customer journey mapping and management
- Customer segmentations and analytics
- CRM system management
- E-commerce and multi-channel life-cycle management
- Sales management process
- Customer engagement and in-store clienteling apps
Enterprise Resource Planning
ERP solutions are the “foundation systems” that manage day-to-day processes (i.e. order-to-cash, request-to-service, etc.) and core capabilities from a single source.
We are experts at implementing next-generation cloud, on-premise and hybrid ERP solutions that drive down costs, increase scalability and create new levels of business insight.
- Digital transformation roadmap design
- Business process simplification
- Digital Core solutions for finance & planning, procurement, sales, HR and employee engagement
- Insight analytics based on transactional data
- Deployment models for digital platforms
We provide answers to complex data integration challenges for multi-cloud and hybrid architectures.
- Integration of data architectures
- Process optimization
- Enterprise data management
- Intelligent cloud services
Enterprise Content Management (ECM)
ECM is a set of defined processes and strategies that allow companies to, organize, store and deliver critical information to their employees, business stakeholders and customers.
Our ECM processes boost productivity levels by allowing access to enterprise data when and where it is needed.
- Document management + portals
- Procurement flow
- Archiving systems
- Data optical recognition
- Invoicing management
- Third party software integration (Microsoft®, SAP® Salesforce™, SAP SuccessFactors®)
We know the digital technology arena like no one else. Our digital technology solutions are specifically designed to solve our clients’ unique business requirements.
- Design and implementation of customer-centric digital solutions
- Integration of digital platforms
- Definition of requirements, classifications and architectures
- Client-specific interface design
We design and develop ultra-responsive mobile solutions for both customer and enterprise use.
- B2B sales: order entries, customer portfolios
- Servicing: plant maintenance
- Travel and expense management
- Workforce management