The SAP C/4HANA Suite is an in-memory suite of cloud-based products that gives a 360° view of how customer relationships are being managed.

It combines customer data, machine learning technology, and microservices to drive real-time customer engagement across sales, service, marketing and commerce divisions.

As registered SAP service partners, we are experts at using the SAP C/4HANA Suite to optimize our clients’ CX strategies:

• SAP^® Marketing Cloud
  • Personalized customer experiences
  • Audience discovery, targeting, and segmentation
  • Building customer trust → long-term loyalty
• SAP^® Sales Cloud
  • Monitoring customer activity
  • Discovering potential opportunities for growth
  • Automating entire sales process
  • Accurate revenue forecasting
  • Monitoring team performance
• SAP^® Customer Data Cloud (Gigya^™)
  • Cloud capabilities to improve customer data management from the enterprise ecosystem
  • Managing cross-channel and cross-device data →seamless customer experiences
  • Adherence to GDPR standards
• SAP^® Service Cloud
  • Real time reaction to customer issues based on data insights from connected customer management- and service processes
  • 360° view for managers
    • Increased efficiency levels
    • Focus on resolving customer pain points
• SAP^® Commerce Cloud
  • Effective e-commerce solutions
  • Product catalog and inventory management
  • Order fulfillment via a simple and intuitive WHO (order management system)
  • Highly customizable for pricing + promotions, based on customer and market needs

The SAP S/4HANA Suite is built on an innovative in-memory database platform capable of connecting operations across business units. It’s Digital Core is an intelligent hub that informs decision-making by connecting business processes and integrating with existing SAP applications.

• SAP^® Finance
  • Financial planning and analysis
  • Accounting and financial close processes
  • Treasury and financial risk processes
  • Collaborative finance operations
  • Enterprise risk and compliance
• SAP^® Sourcing and Procurement
  • In-depth purchasing insights
  • User interface with SAP Fiori^® apps → processing the entire request process
  • Automated sourcing and contract management processes
  • In-depth view of the supply chain
  • Visibility of most important KPIs via analytics apps → processing critical issues at speed
  • Effettive commodity procurement management
• SAP^® Digital Supply Chain
  • Inventory and logistics processes
  • Production planning
  • Complex assembly processes
  • Manufacturing workflows
  • Efficient maintenance management
  • Quality management
• SAP^® Sales
  • Order and contract management
  • Sales performance management
  • Subscription billing and revenue
  • Flexible solutions for the billing process
  • Sales force, marketing and team support via data from customer insights