SAP C/4HANA® Suite
Customer Experience Management
The SAP C/4HANA Suite is an in-memory suite of cloud-based products that gives a 360° view of how customer relationships are being managed.
It combines customer data, machine learning technology, and microservices to drive real-time customer engagement across sales, service, marketing and commerce divisions.
As registered SAP service partners, we are experts at using the SAP C/4HANA Suite to optimize our clients’ CX strategies:
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SAP® Marketing Cloud
- Personalized customer experiences
- Audience discovery, targeting, and segmentation
- Building customer trust → long-term loyalty
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SAP® Sales Cloud
- Monitoring customer activity
- Discovering potential opportunities for growth
- Automating entire sales process
- Accurate revenue forecasting
- Monitoring team performance
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SAP® Customer Data Cloud (Gigya™)
- Cloud capabilities to improve customer data management from the enterprise ecosystem
- Managing cross-channel and cross-device data →seamless customer experiences
- Adherence to GDPR standards
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SAP® Service Cloud
- Real time reaction to customer issues based on data insights from connected customer management- and service processes
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360° view for managers
- Increased efficiency levels
- Focus on resolving customer pain points
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SAP® Commerce Cloud
- Effective e-commerce solutions
- Product catalog and inventory management
- Order fulfillment via a simple and intuitive WHO (order management system)
- Highly customizable for pricing + promotions, based on customer and market needs
SAP S/4HANA® Suite
Enterprise Resource Planning
The SAP S/4HANA Suite is built on an innovative in-memory database platform capable of connecting operations across business units. It’s Digital Core is an intelligent hub that informs decision-making by connecting business processes and integrating with existing SAP applications.
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SAP® Finance
- Financial planning and analysis
- Accounting and financial close processes
- Treasury and financial risk processes
- Collaborative finance operations
- Enterprise risk and compliance
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SAP® Sourcing and Procurement
- In-depth purchasing insights
- User interface with SAP Fiori® apps → processing the entire request process
- Automated sourcing and contract management processes
- In-depth view of the supply chain
- Visibility of most important KPIs via analytics apps → processing critical issues at speed
- Effettive commodity procurement management
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SAP® Digital Supply Chain
- Inventory and logistics processes
- Production planning
- Complex assembly processes
- Manufacturing workflows
- Efficient maintenance management
- Quality management
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SAP® Sales
- Order and contract management
- Sales performance management
- Subscription billing and revenue
- Flexible solutions for the billing process
- Sales force, marketing and team support via data from customer insights
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